A one-day workshop on the risks, the pitfalls and the prevention strategies for managing difficult employee behaviour

AUCKLAND: Monday 25th June 2018 

WELLINGTON: Thursday 28th June 2018

Ensuring that difficult employee behaviours are managed effectively, and compliantly is one of the biggest challenges facing HR professionals today. Having a solid understanding of the relevant laws and strategies around the management of difficult employee behaviour can significantly minimise legal, financial and cultural risks for your organisation.

By attending the one-day Managing Difficult Employee Behaviour Masterclass, you will gain a sound understanding of the relevant laws governing the management of difficult employee behaviour, how to avoid legal pitfalls and manage such behaviour, and - if escalated – any related claims.
With lots of opportunities for questions and advice, the Masterclass provides delegates with practical steps you can take-back to the office and start implementing immediately. This one day masterclass will allow delegates to train their managers on how to identify and better manage difficult employees and situations in the workplace – before they get escalated to senior management or legal.

Masterclass Leaders

Jim Roberts (Auckland Speaker)


Hesketh Henry

Sam Houliston (Auckland Speaker)

Senior Associate

Hesketh Henry

Alison Maelzer (Auckland & Wellington Speaker)

Special Counsel

Hesketh Henry

View all speakers

Why attend the Managing Difficult Employee Behaviour Masterclass

  • Define and identify behaviours which need to be addressed
  • Develop internal processes to effectively respond to difficult employee behaviour
  • Understand an employers’ legal obligations in order to be able to proactively mitigate legal and financial risks
  • Avoid common pitfalls during the investigation, disciplinary and/or termination process
  • Learn strategies for implementing consistent policies and procedures across your organisation
  • Strengthen your understanding of disciplinary and termination process
  • Acquire the skills to conduct difficult conversations in an appropriate and confident manner
  • Conduct procedurally fair workplace investigations which are legally defensible
  • Gain practical advice to reduce the risk of a personal grievance claim under the Employment Relations Act 2000 and other associated claims

Who should attend the Managing Difficult Employee Behaviour Masterclass

People who are responsible for managing employees, workplace conflict, disciplinary processes, investigations and terminations including:
  • Human Resources Managers, Directors, GMs
  • Workplace/Employment Relations Managers
  • Industrial Relations Managers
  • People & Culture Managers
  • Performance Management Managers
  • Learning & Development Managers
  • Line Managers/Supervisors/ Team Leaders
  • In-house Counsel 
  • Executive Managers and Directors
  • Heads of Operations
  • Project Heads
  • Commercial Managers
From across all industries 

Testimonials from past Australia delegates

Location for Managing Difficult Employee Behaviour

This one-day masterclass will take place in a 5 star hotel in the location's CBD.


Venue will be confirmed up to 4 weeks before the event takes place